VoIP Phone Systems & FreePBX
Kent-ITS provides modern VoIP (Voice over IP) communication systems, replacing traditional analogue phone lines with flexible, scalable, and cost-effective solutions.
We work with providers such as Voipfone and deploy both:
- Hosted VoIP solutions
- On-premise PBX systems using FreePBX
Why VoIP Requires Proper Design
Many VoIP installations fail due to poor network configuration rather than the phone system itself.
Common issues include:
- No network segmentation
- No Quality of Service (QoS)
- Incorrect firewall configuration
- Lack of power backup
Kent-ITS addresses these issues by designing VoIP systems as part of the overall infrastructure.
Our VoIP Services Include
- Handset provisioning and configuration
- SIP trunk setup and provider integration
- Extension configuration and dial plans
- IVR systems and call routing
- Voicemail and call handling
Advanced Features
- Busy Lamp Field (BLF) for real-time call visibility
- Call groups and hunt groups
- Remote working support
- Failover routing for resilience
Network Integration
We ensure VoIP systems are:
- Placed on dedicated voice VLANs
- Prioritised using QoS
- Protected by secure firewall rules
- Supported by stable infrastructure
PSTN Switch-Off
The UK is phasing out analogue phone lines.
Kent-ITS provides full migration services, ensuring businesses transition to VoIP systems with minimal disruption and maximum reliability.
